This page outlines the details of our returns policy:
PRODUCTS PURCHASED ON OUR WEBSITE ARE NOT RETURNABLE
We ship our products with maximum care. It is the customer’s responsibility to inspect and verify the accuracy of orders upon receipt. There is no return or exchange for items shipped unless there is an error in shipment. In such case, only unused / unopened items are returnable for replacement. Read following instructions before sending any returns.
YOUR ORDER WAS SHIPPED INCORRECT OR ARRIVES DAMAGED
If an item you ordered from soniaemporium.com arrives damaged, incomplete or not the one your have ordered, please call customer service on (732) 283-2878 or email to firstname.lastname@example.org with order number within 2 days of receipt of item. If you have received damaged item, please do not discard any packing material or box. Keep all packing “AS IT IS” for inspection and claim by the delivery carrier. Once you obtain an authorization to return, please ship it to
Sonia Emporium (RETURNS)
1404 Oak Tree Road,
Islean NJ 08830
In such cases, items will be replaced with same items ordered. Shipping & handling charges for returned items are not refundable and in some cases a reshipping change will be billed to the payment method used for original order. Ask our sales associate for more details.
HOW AND WHEN REFUNDS & EXCHANGES ARE PROCESSED
In case of exchange, a replacement of the same item will be sent to the shipping address on the order. Your order replacement will be shipped via standard USPS / UPS ground service unless other method is selected on original order. Additional shipping & handling changed may apply.
In case of refund, if your purchase qualifies for the full or partial refund due to non-availability of product or some other reasons, we’ll notify you via e-mail. Once we receive the returned shipment, refund will be credited to the original payment method used. It takes up to 7 business days to post the credit. The cost of shipping is deducted from your refund unless the return is the result of our error.
For any questions and concerns, please call (732) 283-2878. Customer service available every day from 10:30 am to 9 pm EST!